Who is Grand Joanne?

Grand Joanne is a design hotel located in the heart of Copenhagen featuring 162 rooms, a rooftop bar, an Italian restaurant and bar and various meeting & event spaces.
The lifestyle of Joanne represents a well-travelled, cultivated, strong, feminine cosmopolitan, embracing niceness, hospitality, and presence.
In our daily life at Grand Joanne, we live by our values “Be Nice, Be Authentic and Be There”. As an employee, you are approachable, inspiring, and personal both towards guests and colleagues. You are in love with Copenhagen, you believe in a more sustainable world, and you want to be a part of a community rather than simply being part of just another workplace.

Opportunity:
Grand Joanne is looking for an In-House Sales Coordinator with a focus on meetings, events, and group bookings to expand our existing sales department. In this full-time position, you will work closely with your direct team consisting of our In-House Sales Coordinator and the Head of Commercial, as well as the hotel operations team to take care of client requests from start to finish.

Responsibilities:
Your tasks will include but are not limited to:

• Answering incoming meeting, event and group booking requests via email and telephone
• Proactively sourcing new business and upselling
• Client care of existing clients to increase returning business
• Handling all booking-related tasks such as contracting, creating event orders, briefing of operational departments, and billing
• Setting up and optimizing SOPs and handlings to ensure a smooth workflow
• Welcoming the clients on site being their point of contact in case of questions
• Administrative tasks such as reporting and system administration
• Creating new meeting & event offerings and campaigns together with the F&B team
• Being the face of Grand Joanne during tours of the house, fairs, or events

Requirements:

• Proven experience in the hotel M&E industry
• Enthusiasm for tourism and hospitality
• Ability to independently work on projects, prioritize tasks and schedule the working day
• Willingness to work as a team in fast-paced, international environment
• English on a professional level, Scandinavian languages are preferred
• Strong communication skills, written and verbal
• Creative, solution-oriented thinking
• Ability to occasionally work weekends and evenings if needed

What we offer:

• A full-time position (37 hours / week)
• Primary working days: Monday - Friday
• Competitive salary
• Trainings and career growth
• A platform to be creative

We will conduct interviews on an ongoing basis. You are more than welcome to contact us if you have any questions about the position at lf@grandjoanne.dk. We look forward to hearing from you!